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Folded Steel frequently asked questions and helpdesk

Folded Steel Help Desk/FAQ

Make sure you are entering the code as written. For example, if the code is 'COUPON', typing 'Coupon' will not work.

If the promotion includes multiple products make sure to add all items to your cart. For example, if you are using the code 'FREEOIL' to grab a free bottle of oil with your knife purchase, you need to add both the knives and oil to your cart for the code to apply.

You will not receive the promo item If you do not add it to your cart.


My discount code isn't working!

If you clicked personalize to see what it would look like but decide to order without personalization and the extra charge won't go away please refresh the page before continuing to check out. This is a bug we are currently working to fix.

If you are trying to add your personalized item to your cart and it isn't letting you, make sure you have completed all required fields in the personalization menu.

When you add a personalized product to your cart, the applicable charges will show up as a separate line item called "Personalization **DO NOT REMOVE**" in your cart. Do not remove these from your cart. If these are deleted the request is not sent to us and your product will not be personalized.

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