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Shipping

7 articles

Find the answers to your shipping questions here.

Articles

What if my order is damaged or wrong?

Email us at [email protected] if your order is damaged, incorrect, or not what you expected. If your order was damaged, please include extremely clear pictures of your packaging and a detailed description of the situation in your 1st email. Onc

Do I have to pay for customs on my international order?

When checking out, you should see any estimated duties or taxes for your country. We partner with a service that helps you avoid any unexpected costs. You may be subject to tariffs and duties that are charged by your government to the purchasing part

Can you deliver to my PO Box?

Yes, we are able to deliver to your PO Box. Your order will be shipped with USPS. Current USPS ship times are anywhere from 3-21 days inside the US. UK Customers will be required to sign for PO Boxes.

How long does shipping take?

We ship orders on Monday, Wednesday, and Friday every week! Processing time is generally 1-2 business unless otherwise specified on the Product Description. All orders in the lower 48 are shipped via UPS Ground 2-5 Day. AK & HI orders are shipped via

Do you ship to my country?

We would love to have Folded Steel products in every country, however, there are many restrictions on shipping knives internationally. If your country is not available when you try to check out, please contact us at [email protected] and we wil

Where is my order?

When your order ships, you will receive an email with a tracking number. Please allow 1-2 business days for this to populate. If you have not received the email after checking your spam folder, then please contact us and we will get you a tracking li

My tracking shows "Delivered" but there's no package...

It's a very rare occurrence that a package actually goes missing. The majority of the time when this happens the package was delivered to a neighbor or is still on the truck and will arrive in the next day or two. If your package says it has been del